Elite Medical Transport Mission Statement
Our mission is to provide the highest quality pre-hospital care. We recognize that each patient
has individual needs which comprise the total person and we have the responsibility to assist patients
with their healthcare needs. We support a positive work environment.
Respect: We support the intentional affirmation that all human beings are gifted with life and uniqueness and deserve to be treated with dignity.
Integrity: We create and maintain an atmosphere of trust, honesty, sincerity, and unshakable professional ethics.
Compassion: We support the individualized caring and comforting offered as healthcare providers. We listen with sensitivity to others viewpoints, making every effort to hear rather than to judge, and using tact and diplomacy to resolve conflict.
Professionalism: We accept the challenge and responsibility to maintain the highest standard of excellence in Emergency Medical Services. We continually strive to determine and meet the needs of those we serve and measure our performance.
Our Vision – Where being Elite will take us.
Unmatched quality of care, every time we touch lives.
Even in the most challenging situations we will strive to perform to the highest professional standards in a spirit of collaboration and teamwork, no matter what the circumstances. We will be acknowledged as the leading specialist care provider when looking after the patients in our care.
The values will become the behaviors we recruit to and measure employees by as part of the performance review. Staff will continue to work to the behaviors set out in current development plan until your next review. At your next review, the new values will be set out in your plan.
Our Values – How being Elite will take us there.
We work in challenging environments and situations. We will treat all our patients, colleagues and customers alike, with the same respect we’d expect to be shown ourselves. We will act as one team and will appreciate one another in facing the future together.
Take responsibility and be accountable.
We will make sure we do what we commit ourselves to, and take responsibility for our actions. In doing this, we will support each other in delivery; and react quickly to lessons learned along the way. Be only critical of ourselves, not others.
To deliver our services effectively, care alone is not enough. We care for our patients and staff with compassion and empathy that marks us out as special. We listen intently to those whose lives we touch, so that our provision is considered to be above and beyond the call of duty.
This is more than a job, and it’s a privilege to serve the patients in our care. We’ve made a true commitment to our vocation as part of the overall healthcare system. This will drive us with integrity at every turn to help others. In return, we will commit to the recognition, training and development of our team so that they can perform their duties to the best of their abilities.
Strive for excellence and innovation.
We will always do our very best. We will learn and constantly innovate wherever we can by embracing change to enhance our service. We will listen to, and collaborate with fellow emergency services and patients. This will enable us to remain at the forefront of Non-Emergency and Emergency Transports.
Make a difference – day in day out.
We touch people’s lives on a daily basis. How we do that can be lifesaving or life changing. We will always aim to make a positive difference to those people’s lives. And we will show the same respect to our colleagues as our patients.